Client Charter Achievement 2025

CLIENT CHARTER ACHIEVEMENT YEAR 2025 TENTERA UDARA DIRAJA MALAYSIA

CLIENT CHARTER ELEMENT	ACHIEVEMENT												NON COMPLY CLIENT CHARTER (IF NECESSARY)
CLIENT CHARTER ELEMENT	JAN	FEB	MAC	APRIL	MEI	JUN	JUL	OGO	SEP	OKT	NOV	DIS	NON COMPLY CLIENT CHARTER (IF NECESSARY)
1. COMPLAINTS MANAGEMENT
a. Acknowledge receipt of the complaint to the complainant within 24 hours after receipt of the complaint.	100	100	100	100	100	100
b. Provide feedback on the status of the complaint that action has been taken, whether it has been completed or requires further investigation within 7 working days from the date of receipt of the complaint.	100	100	100	100	100	100
c. Provide acknowledgement response and follow-up action to be taken on all correspondence officially received by post/registered/fax and email within seven (7) working days from the date of receipt.	100	100	100	100	100	100