CLIENT CHARTER ACHIEMENT YEAR 2023
ROYAL MALAYSIA AIRFORCE
| CLIENT CHARTER | ACHIEVEMENT |
NON COMPLY CLIENT CHARTER |
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| JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | ||
| 1. COMPLAINTS MANAGEMENT | |||||||||||||
| a. Acknowledge receipt of the complaint to the complainant within 24 hours after receipt of the complaint. | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | |||||
| b. Provide feedback on the status of the complaint that action has been taken, whether it has been completed or requires further investigation within 7 working days from the date of receipt of the complaint | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | |||||
| c. Provide acknowledgment response and follow-up action to be taken on all correspondence officially received by post/registered/fax and email within seven (7) working days from the date of receipt. | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | |||||