CLIENT CHARTER ACHIEVEMENT YEAR 2025 TENTERA UDARA DIRAJA MALAYSIA
| CLIENT CHARTER ELEMENT | ACHIEVEMENT | NON COMPLY CLIENT CHARTER (IF NECESSARY) | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | ||
| 1. COMPLAINTS MANAGEMENT | |||||||||||||
| a. Acknowledge receipt of the complaint to the complainant within 24 hours after receipt of the complaint. | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | |||||
| b. Provide feedback on the status of the complaint that action has been taken, whether it has been completed or requires further investigation within 7 working days from the date of receipt of the complaint. | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | |||||
| c. Provide acknowledgement response and follow-up action to be taken on all correspondence officially received by post/registered/fax and email within seven (7) working days from the date of receipt. | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | |||||