Client Charter Achievement 2022

 CLIENT CHARTER ACHIEMENT YEAR 2022

ROYAL MALAYSIA AIRFORCE  

CLIENT CHARTER  ACHIEVEMENT

NON COMPLY CLIENT CHARTER
(IF NECESSARY)

   JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC  
1. COMPLAINTS MANAGEMENT
a.  Acknowledge receipt of the complaint to the complainant within 24 hours after receipt of the complaint.  100%  100%  100%                    
b. Provide feedback on the status of the complaint that action has been taken, whether it has been completed or requires further investigation within 7 working days from the date of receipt of the complaint  100%  100%  100%                    
c. Provide acknowledgment response and follow-up action to be taken on all correspondence officially received by post/registered/fax and email within seven (7) working days from the date of receipt.  100%  100%  100%